You have a right to choose your Body Shop!
Under the California Insurance Code, a consumer is not required to have repairs done at any insurance company recommended automobile repair shop.
- You have the right to choose where you take your car for automobile repairs.
If an insurance company recommends a particular automobile body shop you have the option to either take it there or take it to another automobile body repair shop of your choice.
IAC stands behind our repairs regardless of which insurance company a claim goes through (if any was used). All IAC customers receive a Lifetime Written Warranty for repairs performed on your vehicle.
What are OEM parts and will I be getting them?
OEM parts are ordered directly from your vehicle’s manufacturer. These parts have been rigorously tested to make sure they will fit and perform properly in an automobile accident. Keep in mind, aging vehicles or discontinued models, may not have OEM parts available.
Aftermarket parts are generic parts produced by independent manufacturers who manufacture replacement crash parts and sell them cheaper than the original equipment manufacturer. In many instances the fit is not as accurate as the OEM part; this causes lines between the panels to have variances from front to back or side to side. In addition to fit, A/M parts may not have corrosive protected materials equivalent to the OEM part.
LKQ is a term used for a used replacement part for your vehicle. Used parts are quite commonly employed in the repair of vehicles to keep the cost of repairs to a minimum.
Determining which parts will be used is dependent on your insurance policy coverage. Most insurance carriers only cover the use of aftermarket or LKQ parts and not OEM parts. Do not assume your car insurance coverage automatically covers OEM parts — because most likely, it does not. If OEM parts are non-negotiable to you, you will need to request this coverage and most likely pay an additional fee on your policy.
When is my deductible due?
Your deductible is the amount of money you will owe for the repairs based on your insurance policy coverage. Any remaining fees that are over the deductible amount will be billed directly to the insurance company. Deductibles are due when the repairs have been completed and your vehicle is ready to be picked up.
If the accident wasn’t my fault, do I need to pay my deductible? First, liability for the accident will need to be determined between both parties’ insurance. Typically, if you’re not at fault in an accident, you shouldn’t have to pay your deductible. The at-fault driver’s insurance company will have the damage to your car estimated and either pay the amount needed to have the car fixed or, if the car is totaled, pay the amount your car was worth at the time of the accident.
What is a vehicle Recall and how do I know if my car has one?
A safety recall is issued when a vehicle manufacturer or the National Highway Traffic Safety Administration (NHTSA) determines that a vehicle or its equipment creates an unreasonable safety risk or fails to meet minimum safety standards. Vehicle manufacturers are required to fix the problem by repairing it, replacing it, offering a refund, or in rare cases repurchasing the vehicle. The repairs are done at no cost to the consumer. If you receive a recall notification for your vehicle, get the problem fixed as soon as possible as there is potential danger to you and your passengers if it is not addressed. You can also use NHTSA’s online tool to access recall information for your vehicle. For more information, visit NHTSA’s website at https://www.nhtsa.gov/recalls.
How Our Repair Process Works
Vehicle is inspected and date is entered into our estimating computer systems. The data that is compiled determines the costs of the repairs.
2. INSURANCE APPROVAL
Once insurance has approved the claim, we will schedule your vehicle to be dropped off and begin the repair process.
The repair process starts with the disassembly of your vehicle in order to discover concealed damage that may not have been visible during the original estimate .
4. ORDER PARTS
If additional parts are needed, the order will be placed as soon as possible. Although many parts arrive quickly, the repair process cannot begin until the shop receives all structural parts.
5. STRUCTURAL/BODY REPAIR
Unitized body’s are returned back to factory specification using sophisticated laser measuring systems to ensure accurate repairs. Next, exterior panels are placed and aligned, and the vehicle starts to come back to life. From here it will go to paint for preparations.
We use a computerized mixing system that gives each of our paint technicians the ability to accurately mix any color for any vehicle manufactured in the world today, ensuring quality paint matching results.
Final moldings and detail pieces are put back on the vehicle.
During the repair process the vehicle accumulates dust from repairs. It will be cleaned, quality controlled and road tested to ensure everything is working properly and is restored to pre-accident condition.
The customer is contacted when the vehicle is ready to pick-up. Your service advisor does a walk around of your vehicle, goes over all final paper work, and delivers your vehicle to pre-accident condition.
If a deductible is applicable, it will be due at this time.